Service & RMA's

At Digital Power Pro, Inc. we strive to provide quality products with the best Customer Service you can receive on the net. However, if there is a problem we would like to know about it and do our best to fix it. In most cases questions or problems can be resolved with a little trouble shooting. If you're experiencing a problem with your item please email us at service@digitalpowerpro.com.

Warranty and returns policy

• 1-Year Replacement Warranty on all our items free of charge! If your product becomes defective within your first year of ownership simply contact us back to set up an RMA# for a replacement. 1 year warranty covers replacement of the battery only.**
• 30-Day No Questions asked, No hassle, No risk Money Back Guarantee. If you are not 100% satisfied with the product within the first 30 days contact us for an RMA# to return your item. S&H fees not refundable.
• We can replace or refund any defective, incorrect, or non-compatible items. Please contact us for an RMA# and instructions for the return.
• No Returns accepted without an RMA #

     If your product is defective, please contact service@digitalpowerpro.com for instructions on how to return the product. We will provide you with a Return Merchandise Authorization number (RMA#) and return instructions. You must receive a RMA# before returning the item. Return shipping is the sole responsibility of the buyer and Enessy/Digital Power Pro will cover shipping costs of returning the product back to the buyer. All items returned for credit or refunds that are not defective must be returned in brand new condition. Items must be in original, undamaged manufacturer's packaging for a full refund, otherwise a 15% restock fee may apply.

     All returned item must be packaged properly to ensure that they will arrive back to us safely. This means sending in a bubble or padded mailer or a box. Do not send items in standard envelopes without padding as they can be caught in post office letter sorting machines and destroyed easily. Your RMA and warranty will be void if not returned to us properly and packed safely.

We can also be contacted with any questions at payments@digitalpowerpro.com

BEFORE CONTACTING US TRY THESE STEPS TO GET YOUR ITEM WORKING

Troubleshooting for a Battery

If your battery seems like it is defective we can refund your payment or replace it for you. We would like you to try these basic steps to see if you can get it to work properly before we replace or refund for it.

1. Please remove the battery and check the contacts to make sure they are free from dust or debris and that the protective shrink wrap covering has been removed in there is one. You may wish to wipe them softly with a soft cloth or towel to make sure the contacts of the battery is clean. If the contacts are too small for a cloth you may instead use a paper clip or toothpick and a paper towel, or a cue tip. Also if you see any excess manufacturing glue or residue on the contact points you can try to scrape it off with a sharp knife or razor (please be extra careful not to hurt yourself while attempting this)
2. Please reinsert the battery and make sure that the battery is connecting properly with the contacts. (Make sure the battery is being inserted the right direction.)
3. The batteries are sent with little or no charge on them. Please charge your battery to 100%. This may take several hours depending on your charger. If it will not charge please try a different or separate charger such as a car charger.
4. After battery is fully charged then please discharge the battery all the way to 0%.
5. Repeat steps 2, 3 &4 again to recycle the battery.

If you battery is still not working correctly then please let us know and we will set up an RMA # and send instructions for return. If the battery does need to be returned also let us know if you would like a refund or a replacement.

Trouble shooting an AC adapter unit

First make sure the connection plug on the ac adapter that go into the camera is clean and free of any dust, debris, or corrosion.
next Plug the wall cord into a different wall outlet that you know is working, and that other items are plugged into that are working, just to make sure it isn’t the wall outlet.
Next make sure the cord going from the wall into the black box of the ac adapter is tight and cannot be pushed in any tighter.
Next plug it into the camera and make sure the connection is tight.

If you have access to a voltage meter you can check it to make sure if there is DC power coming out or not.

In some cases the wall plug cord could have a short in it. If you have another similar cord from like a laptop or other device in your house you could try it to see if it is just the wall cord that is bad.

If you still cannot get it working, then let me know and I can give you instructions to return for exchange

Troubleshooting a charger

     First check to be sure your plugging the battery in correctly and not upside down. The contact points of the battery should meet the contact points of the charger. When the battery meets the contact points the charging light on the charger will turn from green to red to let you know it recognizes the battery and is charging. The light should stay a steady red until the battery is fully charged, then it will turn green to let you know it is done charging.

    Next, check If the light on the charger is not coming on then also try the car adapter that came with the charger to be sure the power source is good and working. This will also help you to troubleshoot where the problem might be.

    Third, check the contact points on the charger to be sure they are not stuck down, bent or broken. If they seem to be stuck you can (with the charger unplugged) use a pencil tip, or tweezers and pull the metal contact back into position or bend it back in place.

     Lastly checkout our guide on our blog, with pictures of how the charger should work

http://www.digitalpowerpro.com/wordpress/?p=16

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There may be a time when an item was damaged during shipment or DOA. In these cases we are happy to provide you with a *RMA# and instructions for returning the item. NOTE: All returned items must have an RMA# or they will not be received.

*RMA# is short for return authorization number, and it is used for finding your return notes in our system

**THE WARRANTIES CONTAINED IN THIS SECTION ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. THESE WARRANTIES SHALL BE VOID AS TO PRODUCTS DAMAGED OR RENDERED UNSERVICEABLE OR NONFUNCTIONAL BY NEGLIGENCE OF NON-COMPANY PERSONNEL, MISUSE, THEFT, VANDALISM, ACTS OF GOD, FIRE, LIGHTNING, WATER OR OTHER PERIL. LIABILITY OF THE COMPANY IS EXPRESSLY LIMITED TO THE REPAIR OR REPLACEMENT AS DESCRIBED ABOVE, AND IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SUCH AS LOSS OF DATA, DAMAGE TO EQUIPMENT, LOSS OF SALES, LOST PROFITS OR INJURY TO PROPERTY OR ANY OTHER DAMAGES WHETHER ARISING IN CONTRACT OR OTHERWISE. IN NO EVENT SHALL ANY RECOVERY AGAINST COMPANY BE GREATER IN AMOUNT THAN THE TOTAL FEE CHARGED TO THE CUSTOMER